Call Center Solution

OedoCTI

Unleash Your Communication Potential with Our Call Center Solutions! Streamline Your Customer Service, Enhance Agent Efficiency, and Boost Business Performance with Seamless and Scalable Cloud-Based Solutions. Explore the Future of Customer Engagement Today!

Explore Plans
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Choose Your Plan

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Basic

JPY 3,000 / User
  • Up to 20 Users
  • Call Recording 10GB
  • IVR System - Basic
  • Call Queue Management
  • CRM Management
  • Inbound & Outbound Calls
  • Custom Features
  • Multi-Trunk Support
  • Real-time Analytics
  • API Integration
  • Live Chat Support
  • Dedicated Account Manager
  • Scalability Options
  • SLA Availability 99.9%
Choose Plan
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Premium

JPY 4,000 / User
  • Up to 50 Users
  • Call Recording 50GB
  • IVR System - Advanced
  • Call Queue Management
  • CRM Management
  • Inbound & Outbound Calls
  • Custom Features - Limited
  • Multi-Trunk Support
  • Real-time Analytics
  • API Integration
  • Live Chat Support
  • Dedicated Account Manager
  • Scalability Options - Limited
  • SLA Availability 99.99%
Choose Plan
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Enterprise

JPY 5,000 / User
  • More than 50 Users
  • Call Recording 100GB
  • IVR System - Custom
  • Call Queue Management
  • CRM Management
  • Inbound & Outbound Calls
  • Custom Features - High
  • Multi-Trunk Support
  • Real-time Analytics
  • API Integration
  • Live Chat Support
  • Dedicated Account Manager
  • Scalability Options - High
  • SLA Availability 99.999%
Choose Plan

Feature Highlights

Call Recording

Our advanced Call Recording feature ensures that every detail is captured, stored, and easily accessible for you to enhance customer communication and service. This feature allows you to monitor calls for quality assurance, coach your team for improved performance, and remain compliant with legal requirements. 

Never miss a crucial conversation again, optimize your service, and build stronger customer relationships.

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Built in CRM

Seamless Customer Relationship Building

Our CRM Management feature is your all-in-one solution for nurturing and managing customer relationships. Consolidate customer data, interactions, and history in one place for a 360-degree view. Empower your agents with the information they need to deliver personalized service and resolve issues faster. 

Strengthen customer loyalty, increase sales, and transform your call center into a relationship-building powerhouse.

IVR System

Streamline Customer Interactions, Maximize Efficiency

Our Intelligent Voice Response (IVR) System empowers your call center to handle high call volumes effortlessly. Tailor automated menus to guide callers to the right department or agent swiftly, reducing wait times and frustration. Customize IVR scripts to reflect your brand personality and provide self-service options. 

Elevate customer satisfaction and reduce operational costs with a smart IVR system that speaks your customers’ language.

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Real-Time Analytics

Data-Driven Decision Making in Real-Time

Make informed decisions on the fly with our Real-Time Analytics. Monitor key call center metrics and agent performance live as it happens. Identify trends, bottlenecks, and areas for improvement instantly, allowing you to make data-driven adjustments to your operations. Unlock the power of real-time insights to enhance efficiency, improve customer service, and boost your bottom line.

SLA Availability

SLA Availability

Reliability You Can Count On

Our SLA (Service Level Agreement) Availability feature ensures your call center operates with unmatched reliability. We commit to providing you with industry-leading uptime, guaranteeing that your critical operations are available when you need them most. With our high SLA availability, you can confidently meet your service commitments to customers, maintain business continuity, and build trust. Rely on our rock-solid infrastructure to keep your call center up and running, no matter the circumstances.